Responsible Gaming
Gambling should feel light, social, and entirely optional. This page sets out how OneRed keeps play healthy, which controls you can use, and what happens when signs suggest a pause would help. The approach follows Dutch standards and supervisory guidance for licensed operators. If a binding rule points in a clearer direction than anything here, that rule leads and we adjust accordingly.
Our promise
We design for clarity and calm. That means plain words instead of hype, clear choices instead of pressure, and safety that shows up before problems do. We would rather lose a round of activity than lose someone’s trust. When law or licence conditions evolve, we raise our standard with them.
Who can play
Gambling features are available only to adults who meet the Dutch legal standard and who act for themselves. If the national exclusion register, known as CRUKS, lists your details, gambling is blocked across licensed operators. You can still access information and safer-play resources inside your account.
How we think about balance
Healthy play is predictable and slow. It fits within a budget you can forget about tomorrow. It makes room for breaks. It is never used to change a financial picture or a mood. When a session begins to feel urgent, secret, or necessary, the right move is to stop.
Controls you can set
Inside your account you will find tools that put boundaries in place before a session starts. Deposit preferences cap how much you can add. Loss and stake limits keep outcomes modest. Session reminders interrupt long stretches and invite a breath. Short time-outs and longer cooling-off periods are available whenever you need distance. You can tighten these settings at any time, and they travel with you across web and app.
Stronger barriers with CRUKS
Some people benefit from a firm door rather than a flexible gate. Registration with CRUKS creates that door by blocking gambling across licensed operators in the Netherlands. If you choose this route, we support it fully and keep safer-play resources visible.
Affordability and early support
Dutch policy prioritises prevention. We look at your settings and a small set of signals to judge whether play appears sustainable. If activity rises sharply or crosses internal guardrails, we may reach out, recommend lower limits, or restrict certain features for a while. These are protective steps, not punishments. If comfort cannot be restored, access may remain limited until a safer pattern returns.
Signs to watch in yourself
Pressure seldom announces itself. It slips in when you increase stakes after losses, cancel a withdrawal because a new round looks tempting, hide sessions from people you trust, or play while tired or stressed. If any of this sounds familiar, take a break and consider a longer time-out. Tell a friend what you plan to do before you begin next time; saying it aloud often keeps the plan steady.
What we monitor and why
We pay attention to patterns, not isolated moments. Frequent top-ups, extended sessions without breaks, ignored reminders, abrupt swings in time spent at live tables, and repeated cancellation of withdrawals are examples that can trigger a gentle nudge or temporary restrictions. Human specialists review edge cases so that context is not lost. The goal is to interrupt risk early and explain actions plainly.
Fair, explainable outcomes
Safeguards run quickly, but decisions remain accountable. If an automated check affects your ability to play, you can request human review. We consider your explanation, outline the factors that mattered, and correct the result if it fell short of fairness. Records of these decisions are kept so we can learn and improve.
Design that lowers pressure
You will not see flashing prompts, countdown clocks, or copy that suggests urgency. Game panels include plain-language notes on mechanics and volatility so you know what you are choosing. Promotions are opt-in with clear summaries, and opting out of marketing is easy and respected. When a reminder appears, it is an invitation to pause, not a tactic to keep you seated.
Payments and healthy habits
Only use payment methods in your own name. Avoid deposits that rely on credit or that would crowd out essential expenses. If you catch yourself planning a deposit to win back a loss, that is your signal to stop for the day and lower limits before you return. Reversing payments without cause undermines account integrity and can trigger protective reviews.
Family, friends, and supportive voices
If you are worried about someone, choose kindness and curiosity. Ask how the activity feels rather than what it cost. Suggest a shared break or another plan for the evening. Privacy rules prevent us from sharing account details with you, but the platform can host boundaries that make pauses easier and can signpost independent help.
Independent help
The Netherlands offers confidential counselling and self-help resources for gambling concerns. Links to these services live in the safer-play area of your account. Reaching out early often turns a hard story into a manageable one.
Advertising and partners
Marketing follows national restrictions. We avoid channels likely to reach minors or vulnerable groups and do not glamorise losses or promise certainty. Affiliates and creators must follow strict standards; relationships end when conduct falls short. Influence is welcome, pressure is not.
Data used for protection
Safer-play features rely on a narrow set of session and settings data. We keep this separate from marketing and treat it with special care. The purpose is protection, not profiling for promotions. Where possible we prefer aggregated or privacy-preserving signals and we review models to avoid drift.
Underage access and protected persons
Preventing underage play is non-negotiable. We verify identity and age and deny access if checks fail. People listed in CRUKS cannot gamble on the platform. Where evidence suggests someone needs stronger protection, we keep safer-play resources visible and support a break.
When we intervene
If risk remains high over time, we may lower limits, disable certain products, block new deposits, or recommend a cooling-off period. We explain what led to the step and how to return in a safe way. Where supervisory guidance requires stronger action, we follow it and document our reasoning. Appeals are available, and human review is part of the process.
How we train and measure ourselves
Teams who build and run the platform receive regular training on safer-play principles, respectful communication, and escalation paths. We measure success by clarity, stability, and safety rather than by time spent in a session. A simple question guides product change: does this make stopping easier at the moment when stopping would be wise?
Complaints and feedback
If you believe a protective step was applied in error, open a complaint through your account. We acknowledge, investigate, and reply with reasons you can understand. Feedback that improves clarity or lowers friction is welcome and often results in product changes.
Updates to this page
Responsible gaming practice evolves as research grows and rules change. We update this page when tools improve, thresholds are refined, or guidance shifts. Notices inside the product highlight significant updates in friendly, plain language.
A gentle self-check before you play
Set a budget you can forget tomorrow. Decide a short window for play and honour the first reminder. Keep stakes modest so outcomes feel ordinary. If excitement or frustration climbs, take a walk. Share your plan with someone you trust. If secrecy creeps in, that is your cue to stop.
Final note
Play because it is fun. Pause the moment it stops feeling that way. OneRed will keep doing its part through calm design, early support, and fair decisions that place wellbeing above everything else.